Help Scout 665xj

Bring your help desk to your pocket with Help Scout for Android 3y1f6e

App info 57917

Version :

2025.13

Category :

Productivity

Update :

April 25, 2025

Installs :

38,152

Developer :

Help Scout

Requires Android :

Android 5.0+

Content Rating :

Everyone

Get it on :

APK

ment

App description 22m6d

Android App Analysis and Review: Help Scout, Developed by Help Scout. Listed in Productivity Category. Current Version Is 2025.13, Updated On 25/04/2025 . According to s reviews on Google Play: Help Scout. Achieved Over 38 thousand Installs. Help Scout Currently Has 288 Reviews, Average Rating 3.2 Stars

Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.

Thoughts, , suggestions? We'd love to hear it all! Email [email protected] and let us know!

The minimum age rating to use this app is 16.

We are currently offering version 2025.13. This is our latest, most optimized version. It is suitable for many different devices. Free directly apk from the Google Play Store or other versions we're hosting. Moreover, you can without registration and no required.

We have more than 2000+ available devices for Samsung, Xiaomi, Huawei, Oppo, Vivo, Motorola, LG, Google, OnePlus, Sony, Tablet ... with so many options, it’s easy for you to choose games or software that fit your device.

It can come in handy if there are any country restrictions or any restrictions from the side of your device on the Google App Store.

What's New 2p18

With this release, we’ve added file attachment scanning to the app. Attachments detected to contain a virus will now display updated styling both within the conversation thread and on the compose message screen.

Rate and review on Google Play store 1o1v6f

3.2

288 total

5 33.6

4 16.8

3 11.9

2 13.6

1 24.1

Total number of installs (*estimated) 4s264t

Estimation of total number of installs on Google Play, Approximated from number of ratings and install bounds achieved on Google Play.

Recent Comments 4x6j2m

S Ford 21u6g

**Update, the received regarding the issues my team and I were having has been fantastic, and all issues resolved! The update to the app and emaied guidance makes it function as normal. Thank you. - original review-This used to be great on my phone, but since the last upgrade emails are not opening, getting blank screens and pages won't refresh. I can no longer be productive.

A Google 1k6c6v

I see that HelpScout has responded to some previous reviews saying that the app has been fixed in version 2, but I am writing this days after their response and have been using the latest version and still constantly have the notification issue. I have just had to uninstall again because the app is useless on Android. This is such an annoying bug -- it brings on a small wave of rage when I get an important HelpScout notice and then cannot get the app to load the conversation, then get a mailbox error, then have to jump through hoops to try and get into the mailbox. HelpScout is so elegant about most of its features that this sticks out embarrassingly - especially for the price of entry. If this is not fixed, we will likely switch away from HelpScout when our next yearly payment comes due. I really, sincerely hope that this is being seen as the horrible experience it is and that HS resources are being poured onto the problem. I have brought this problem to HS's attention by reaching out personally multiple times over the last few months and always get "friendly / polite" responses that do not as adequate mea culpas to me. I don't think they get it.

Kenneth Ham 2y566v

This app had been long abandoned. They have talked about adding chat since 2019. FIVE years and no progress in this regard. The biggest update they’ve had in years was to allow you to view your clients’ email address in the app. Seriously? They are content with mediocrity. I could forgive this if the app was polished and worked well, but it isn’t. It frequently crashes and the gesture to dismiss messages is super laggy. Sometimes it will cause you to dismiss the wrong message as a result!

Jon D 6o4g3t

The main reason I signed up for HelpScout was to consolidate ticketing and web chat into one. Seemed promising. But the very basic functionality of an app not having ANY notifications whatsoever when someone starts a chat or send a ticket, is a showstopper for me. Mobility is key, and if I have to sit in front of a computer to get notified of incoming requests because the app doesn't work, well, there are plenty of options out there I'll say that much. Unfortunate, very promising, but missed.

Michel Villafan 6x957

revert the new changes.... so many awful productivity affecting changes on the new style, why?

Steve Cooke 68424k

I want to be able to respond to customer queries via the app. Thus requires me to (a) change the customer and/or add a new one; (b) edit a customer name (otherwise saved replies may not prefill data correctly) and (c) hide selected messages - all things I can do on my desktop. Until I can do this, this app is mostly useless. Of course, I may have missed these options in the app, in which case the UX needs improvement.

Jay Adra 2s492l

Had a problem with push notifications. Turns out the settings to toggle different ones on and off can't be modified from the app itself. You have to do it from your desktop browser. Really should have these settings in-app to avoid confusion.

Nathan M 282540

Helpscout used to be 5 star amazing; however no longer. We chose helpscout because we could easily take screenshots and paste them into tickets. However a recent update they did takes those screenshots and reduces the resolution significantly so they cannot even be read any longer. This one simple change they made destroyed the value of their platform for us and we are actively seeking an alternative platform now.